Terms and conditions of sale


These General Terms and Conditions of Sale (hereinafter the “GTCS”) are offered by NORTH COAST DOLLS, a self-employed company registered at the Répertoire des Métiers under number 751.978.123 RM 29, Code APE 3299Z, whose registered office is located at 69 bis rue Jules Guesde, 29200 Brest, France (hereinafter “NORTH COAST DOLLS”).

Hereinafter referred to as :

  • “Site”: the https://www.northcoastdolls.com site and all its pages.
  • “Products” or “Services”: all the products (materials) and services (services) that can be purchased or subscribed to on the Site.
  • “Vendor”: NORTH COAST DOLLS, a legal or natural person, offering its Products or Services on the Site.
  • “Customer”: the Internet user, private individual or professional, purchasing a Product(s) or Service(s) on the Website.

Internet users visiting the Site and interested in the Products and Services offered by the Seller are invited to read these GTC carefully, to print them out and/or to save them on a durable medium, before placing an order on the Site.

Article 1 – Application of the GCS and purpose of the Site

The Vendor reserves the right to modify the GTC at any time by publishing a new version of them on the Site. The GTC applicable to the Customer are those in force on the day of the Customer’s order on the Site.

Legal information concerning the Site’s host and publisher, the collection and processing of personal data and the conditions of use of the Site is provided in the Site’s legal notice.

This Site offers online sales of collectable dolls, dollmaking tutorials and spots for dollmaking workshops.

The Site is freely accessible to all Customers. The purchase of a Product or Service implies the Customer’s acceptance of these GTC in their entirety, and the Customer hereby acknowledges that they are fully aware of them. This acceptance may consist, for example, of the Customer ticking the box corresponding to the sentence accepting these GTCS, which might read, for example, “I acknowledge that I have read and accepted all of the general terms and conditions of the Site”. Ticking this box will be deemed to have the same value as a handwritten signature by the Customer.

Acceptance of these GTC implies that Customers have the legal capacity to do so. If the Customer is a minor or does not have this legal capacity, they declare that they have the authorisation of a guardian, curator or their legal representative.

The Customer acknowledges the evidential value of the Vendor’s automatic recording systems and, unless he/she provides proof to the contrary, waives the right to contest them in the event of a dispute.

The Publisher makes available to the Customer, on its Site, a confidentiality policy specifying all the information relating to the use of the Customer’s personal data collected by the Publisher and to the rights which the Customer has in respect of such personal data. The data confidentiality policy is published on the site. Acceptance of these GCS therefore implies acceptance of the data confidentiality policy.

Article 2 – Creation of a customer account

The creation of a “customer account” is an essential prerequisite for any order placed by the Customer on this Site. Fot this purpose, the Customer will be asked to provide a certain amount of personal information such as their first and last name, e-mail address, postal address and telephone number, this list not being exhaustive. In this respect, the Customer undertakes to provide accurate information. The Customer is responsible for updating his/her data. They must therefore notify the Vendor immediately of any changes. The Customer is solely responsible for the truthfulness, accuracy and relevance of the data provided.

Customers registered on the Site may access it by logging in using their identifiers (e-mail address defined at the time of registration and password) or, where applicable, by using systems such as third-party social networking connection buttons. The Customer is entirely responsible for protecting the password they have chosen. They are encouraged to use complex passwords. If the Customer forgets their password, they can generate a new one. This password guarantees the confidentiality of the information contained in the “my account” section and the Customer therefore undertakes not to pass it on or communicate it to a third party. Failing this, the Vendor may not be held liable for unauthorised access to a Customer’s account.

The customer account enables the Customer to consult all orders made on the Site. If the data contained in the customer account section were to disappear as a result of a technical failure or a case of force majeure, the Vendor may not be held liable, as this information has no evidential value but is for information purposes only. The pages relating to the customer account may be freely printed by the Customer holding the account in question, but in no way constitute proof; they are for information purposes only and are intended to ensure efficient management of the Customer’s orders or contributions.

Customers are free to close their account on the Site. To do so, they must send an e-mail to the Seller indicating that they wish to delete their account. No retrieval of their data will then be possible.

The Vendor reserves the exclusive right to delete the account of any Customer who has contravened these GTC (in particular, and without this example being exhaustive, where the Customer has knowingly provided incorrect information when registering and setting up their personal space) or any account which has been inactive for at least one year. Such deletion shall not constitute a loss for the Customer, who shall not be entitled to claim any compensation as a result. This exclusion is not exclusive of the Vendor’s right to take legal action against the Customer, where justified by the facts.

Article 3 – How to place an order and description of the purchasing process

The Products and Services offered are those shown in the shop published on the Site. These Products and Services are offered while stocks last. Each Product is accompanied by a description drawn up by the Seller.

The photographs of the Products reflect a faithful image of the Products.

The “Shopping Cart” defined below is the immaterial object grouping together all the Products or Services selected by the Site Customer with a view to purchase by clicking on these elements. In order to place their order, Customers choose the Product(s) they wish to order by adding them to their “Basket”, the contents of which may be modified at any time.

Once the Customer considers that they have selected and added to their basket all the Products they wish to purchase, they will be able to validate their order by accessing their basket by clicking on the button provided for this purpose. They will then be redirected to a summary page on which they will be informed of the number and characteristics of the Products ordered, as well as their unit price.

If they wish to validate their order, Customers must tick the box relating to ratification of these GTS and click on the validation button. The Customer will then be redirected to a page where they must fill in the order form fields. In the latter case, the Customer will be asked to provide a certain amount of personal data, which is necessary for the order to be processed correctly.

All orders placed on the Site must be duly completed and must specify this necessary information. The Customer may make changes, corrections, additions or cancel the order until it has been validated.

Once the Customer has completed the form, they will then be invited to make their payment using the payment methods listed in the section of these GTC relating to payments. After a few moments, the Customer will receive an e-mail confirming the order, reminding them of the contents of the order and its price.

The Products sold remain the property of the Vendor until full payment has been received, in accordance with this retention of title clause.

Article 4 – Prices and payment terms

The prices of the Products are Net, in Euros, without application of VAT (art. 293B of the CGI).

NORTH COAST DOLLS reserves the right to modify its prices at any time. Nevertheless, the price shown for the product on the day of the order will be the only price applicable to the Customer.

In the event of an order from outside the European Union and French overseas departments ans territories, the price of the Product is calculated net excluding tax. Any customs duties or other local taxes that may apply to the Product are on the charge of the Customer.

The Customer may place an order on this Site and may pay by PayPal.

The availability of Products is indicated on the Site, in the description of each Product.

NORTH COAST DOLLS will archive invoices on a reliable and durable medium constituting a faithful copy. The computerised registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 5 – Delivery

Delivery costs will be indicated to the Customer prior to payment.

In the event of delivery of a Product outside the territory of the European Union and in French overseas departments and territories, the Customer declares himself to be the importer of the Product and accepts that in such a case it may be materially impossible for the Vendor to provide him with accurate information on the total amount of the costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

Once payment for the order has been confirmed, the Customer is notified by e-mail of the date of shipping and/or delivery.

Products are shipped within 3 business days after the order is placed.

Delivery tracking is carried out on the La Poste website. NORTH COAST DOLLS undertakes to provide you with the tracking number for your parcel.

NORTH COAST DOLLS accepts no responsibility for delivery, particularly in the following cases:

– Return of parcel following an error of address, with an incomplete address or with the non recovery of the parcel within the time allowed by the provider of the delivery. The parcel will be re-shipped against payment of new delivery charges.

– Delayed delivery due to postal services (strikes, partial or total blockage of means of communication, weather issues, etc.)

Article 6 – Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, and if the right of withdrawal is applicable, the Customer has a period of fourteen (14) business days from the date of receipt of the Product in his order or from the conclusion of the contract for the provision of services, to withdraw. He/she must return any Product that does not suit him/her and request reimbursement without penalty, with the exception of the return costs.

The Product must be returned in perfect condition. It is understood that the Customer will bear the cost of returning the Product in the event of retraction.

If the above obligations are not fulfilled, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense.

It is recommended that the Customer return the Product using a solution that allows the package to be tracked. Otherwise, if the returned parcel does not reach the Seller, it will not be possible to launch an enquiry with the postal services in order to ask them to locate it.

The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction.

The Vendor also reserves the right to defer reimbursement until receipt of the Product.

The right of withdrawal cannot be exercised for personalised Products, such as made-to-order dolls, Paper Tutorials including patterns, or digital Products, such as pdf files or any other downloadable product.

Article 7 – Applicable law and mediation

These GTC are governed by and subject to French law.

Except in the case of public policy provisions, any disputes that may arise in connection with the performance of these GTCS may, prior to any legal action, be submitted to the Site Publisher for amicable settlement.

You are expressly reminded that requests for amicable settlement do not suspend the time limits for taking legal action. Unless otherwise provided by public policy, any legal action relating to the performance of these GTC shall be subject to the jurisdiction of the courts of the place where the defendant is domiciled.

Consumer mediation

In accordance with article L.612-1 of the French Consumer Code, it should be noted that “any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between him and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation scheme”.

It should be noted that mediation is not compulsory, but only offered as a means of resolving disputes without recourse to the courts.


The conditions of sale were last updated on June 19, 2023.